Privacy Policy

Last updated: 9 March 2026

At Sulis Soul, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use and safeguard your data when you visit our website or make a purchase.

Introduction

By using our website, you agree to the practices described in this policy.

Information We Collect

Personal Information

  • Name
  • Email address
  • Billing and shipping address
  • Phone number
  • Payment details (processed securely through third-party providers)

Technical Information

  • IP address
  • Browser type
  • Device information
  • Website usage data

Order Information

  • Products purchased
  • Transaction details
  • Delivery preferences

How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Communicate with you about your purchases
  • Improve our website and customer experience
  • Send marketing emails (only if you opt in)
  • Prevent fraud and maintain website security
  • Comply with legal obligations

Sharing Your Information

We only share your data with trusted third parties when necessary to operate our business.

This may include:

  • Payment processors
  • Shipping and logistics partners
  • Shopify platform services
  • Marketing and analytics tools

These partners are required to handle your data securely and in accordance with applicable privacy laws.

We do not sell your personal information.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

  • Remember your preferences
  • Understand how visitors use our site
  • Improve performance and functionality

You can manage or disable cookies through your browser settings.

Data Storage and Security

We take appropriate technical and organisational measures to protect your personal information.

Your data is stored securely through Shopify's hosting infrastructure and trusted service providers.

However, no method of online transmission is completely secure, so we cannot guarantee absolute security.

Your Rights (UK GDPR)

Under UK data protection law, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to certain types of data processing
  • Withdraw consent for marketing communications

To exercise any of these rights, please contact us.

Third Party Services

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies separately.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

Any updates will be posted on this page with a revised date.

Contact Us

Sulis Soul

Email: hello@sulissoul.com

Website: www.sulissoul.com