Shipping policy

Shipping Information

We aim to get your order to you as quickly and smoothly as possible.

All orders are dispatched from our UK warehouse Monday to Friday, 8am–5pm. Once your order has shipped, you will receive a tracking link via email.

UK Delivery

Free delivery on orders over £100
Standard Delivery (3–5 working days): £4.95
Express Delivery (1–2 working days): £6.95

International Shipping

We currently ship to the US & Canada

Standard DDP delivery (5–8 working days): £43.00
Duties and taxes are included at checkout (no extra charges on delivery).

We're working on expanding our international shipping options and hope to offer worldwide delivery soon.

If you're located outside these regions and would like to place an urgent order, please email us directly at hello@sulissoul.com, and we'll do our best to assist you.

Additional Information

Delivery times are estimates and may vary during busy periods, public holidays, or circumstances outside our control.

Once an order has been dispatched, Sulis Soul cannot be held responsible for delays, loss, theft, or damage that occurs during transit.